Frequently Asked Questions What is item not as described? Item‑not‑as‑described means received goods differ from product‑page description. What differences count as item‑not‑as‑described situation? Deviation in size, material, function, appearance belongs to this category. What steps should I take for item‑not‑as‑described issue? Take clear photos for comparison and open support ticket with evidence attached. Does minor colour difference caused by screen display count as not‑as‑described? Screen colour deviation will not be treated as item‑not‑as‑described problem. Can I apply free return for goods not matching description? Qualified not‑as‑described cases support free‑return solution. Will store require goods to be sent back for not‑as‑described claim? In most scenarios goods need to be returned for verification purpose. What if product gets damaged after receiving but before inspection? Damages produced after receiving do not belong to not‑as‑described scope. How long can I submit item‑not‑as‑described complaint after parcel receipt? Complaint submission must follow post‑receiving time limit rule. Can partial refund be chosen instead of full return for not‑as‑described goods? Partial‑refund negotiation is available upon case assessment. Where do I submit evidence for item‑not‑as‑described dispute? Upload comparison photos within your customer‑service support ticket. Contact UsJahoskyIozzo15@outlook.com